I live in South Africa and have several books (10) published on KDP. Amazon is refusing to pay me for book sales in certain global shops because I have not reached the obligatory $100 dollars sales target. As I have been in these shops for 3 years now, with minimal sales in these areas, I am unlikely to reach their target until I’m 140 years old. So I cancelled those shops on my list of outlets and requested the money owed. And guess what? They refuse to pay me unless I close my entire KDP account and then – and only then – will they pay me all monies owed.
Does this in any way make sense to you? Would you classify this as fair? Would you call it good business relations? I find it bizarre – and also a framework of how large organizations so often become detached from the real world and assume themselves omnipotent and unaccountable.
Here’s the other interesting thing if you live beyond what Amazon considers the ‘real’ world – they pay you by sending a check through the post. I kid you not. They refuse my numerous requests to be paid via EFT or (even easier) PayPal. It is as though there is only America and Europe and no one else really counts. I have explained that South Africa has a very sophisticated banking system but a very untrustworthy postal system. I have told them I have a PayPal account specifically for receiving book payments. Their response (for months now) ‘we’re looking into better ways to provide you with a better service’ – or some such wording. A check through the post! It makes you want to weep.
A check through the post means I have to drive to the bank and find parking (petrol and parking fees). Then I have to wait to be attended to (sometimes up to an hour). Then I have to fill in pages and pages of forms – and then once this joy is over, the bank takes 25% of the money for the processing charges.
And then the other thing Amazon does to ‘foreign’ writers. They add $2.00 onto every one of my books selling in certain ‘foreign’ shops. Why? Because of ‘taxes’ and ‘operating costs’. Two whole dollars per BOOK! Consequently, my sales are compromised in these shops anyway – no wonder I will never make their $100 target. I have never felt so ‘punished’ for dealing with an organization in my life before. Barnes & Noble, Kobo, Smashwords and Apple never mess with my book prices (always $2.99) and they sell all over the world. Why is Amazon so different and peculiar and difficult?
So here’s the thing: I have closed all Amazon global shops for my books except for UK and US outlets – and of course, South Africa – otherwise I see a page without pricing details.
Why are writers outside of the US and UK treated like this? Why have GLOBAL shops if you haven’t got the wherewith all to manage things in an up to date and equitable manner?
A warning to all ‘foreign’ writers: Amazon will see you as an odd, quirky, weird, possibly of Martian extraction – and definitely with a mindset only capable of operating in the 1960’s.
But then maybe it’s just South Africans they single out for this suffering. And then, honestly, to be fair to Amazon – there are days when we do fit that description rather well.
But seriously, guys – a check through the post? Who does that in 2014?